How do you collect a parcel from a pickup point?

Before you go: wait for the ready-to-collect notice

To collect a parcel from a pickup point, wait for the message saying it is available: text message, email or app notification. A status such as "shipped" or "out for delivery" is not enough, the parcel is not at the pickup point yet.

• Check who sends the message: that carrier's rule is the one that applies, in the table below.
• Note the address of the point given in the message. It may differ from the point you chose when ordering.
• Check the pickup point's opening hours for the day: many shops close at lunchtime or one day a week. Look up the point on the map to see its hours.
• If you are not sure the parcel has arrived, track your parcel.

What to show, carrier by carrier

The rule depends on the parcel's carrier, not on the shop holding it. We only state a rule when the carrier's official page confirms it. Otherwise, the cell links to its terms.

Why the same pickup point sometimes asks for ID and sometimes does not

One shop can serve several networks at once. The rule of your parcel's carrier is the one that applies. Example at Pickup points: Pickup support says original ID is required when you have neither a Pickup Pass nor a code (Pickup). For a DPD parcel, however, an identity card is required: the Pickup Pass alone or the parcel number is not enough (DPD). Same counter, two rules.

Where do you find the pickup code?

The carrier sends you the pickup code, using the contact details entered when ordering (seller's website account, Vinted account or Leboncoin, the French classifieds site). Look for it:

• in your text messages, searching for the carrier's name;
• in your emails, including spam, promotions and notifications folders;
• in the carrier's app or the app of the site you bought from;
• in the parcel's online tracking.

For a parcel locker, when the code is sent depends on the carrier. For Mondial Relay, see the "pickup code not received" page.

Pickup code lost or never received: what to do?

1. Check your spam, your text messages and the carrier's app: the code is often shown there.
2. Check in the tracking that the parcel is really "available". Until it is, no code is sent.
3. Ask the carrier to send the code again, from its website or app: Mondial Relay, Chronopost, the others from their help pages.
4. At a shop pickup point, go with original photo ID when the carrier accepts it instead of the code: this is the case in the Pickup network (Pickup) and at Relais Colis if you did not receive the QR code (Relais Colis). For the others, see their terms in the table.
5. At a parcel locker, there is no counter: without a code, contact the carrier.
6. If nothing works, contact the seller with the tracking number: they are the one who handed the parcel to the carrier.

Can the seller give you the code?

The seller has the tracking number, but the carrier sends the pickup code to you. Instead, ask the seller to contact the carrier if needed. Some carriers have their own rules on this: see their terms in the table.

Watch out for fake text messages

Collecting a parcel from a parcel locker

At a parcel locker, there is no shopkeeper and no ID check: you type the code or scan the QR code on the screen, and the compartment opens. The code format and the steps depend on the network: see for example Mondial Relay or Chronopost.

The holding period is often shorter than at a pickup point: with La Poste, the French postal service, a parcel stays 5 days in a Pickup Station locker against 14 days at a collection point (La Poste). For other carriers, see how long your parcel is kept and pickup point or parcel locker.

Parcel lockers in the largest cities:

• Parcel lockers in Paris
• Parcel lockers in Marseille
• Parcel lockers in Lyon
• Parcel lockers in Toulouse
• Parcel lockers in Nice
• Parcel lockers in Nantes
• Parcel lockers in Montpellier
• Parcel lockers in Strasbourg
• Parcel lockers in Bordeaux
• Parcel lockers in Lille
• All towns

Having someone else collect your parcel

It is often possible, but each carrier has its own rules: pickup code, the other person's ID, the recipient's ID, sometimes a proxy authorisation. At a parcel locker, the code is usually enough to open the compartment. All the details are in proxy and collection by someone else.

How long do you have to collect the parcel?

The deadline is in the ready-to-collect message. It varies by carrier and type of point. The full table: holding period by carrier.

The pickup point does not have your parcel or is closed

• The pickup point is closed, or your parcel was sent elsewhere: pickup point closed or parcel redirected.
• The tracking says "available" but the shopkeeper cannot find anything: parcel available but not found.

Our method

The rules in this guide are taken from the carriers' official pages, listed at the bottom of the page with the date we checked them, and reviewed every quarter. Spotted a mistake? Report it. Your carrier's message always takes precedence.