Track a parcel
Enter the number: we recognise the carrier from its format, open its official tracking page with the number filled in, and show you where to collect the parcel. Supported: Colissimo, Chronopost, Mondial Relay, DPD, UPS, DHL, GLS, Colis Privé, Relais Colis, Amazon and Vinted Go.
Frequently asked questions about parcel tracking
Where do I find my tracking number?
In the seller's shipping email, in your order details on the online store, or in the platform's app (Vinted, Leboncoin…). For a parcel you sent yourself, it is on the drop-off receipt or under the barcode of the label.
How do I know which carrier is delivering my parcel?
Enter the number above: its format often tells which carrier it is. Otherwise, the carrier is named in the shipping email and on the label.
My tracking has not moved for days, what should I do?
Tracking can stay still for one or two working days between two steps. Beyond the announced delivery time, contact the seller: they have the contract with the carrier and can open a claim.
My parcel is at a pickup point, where do I collect it?
The address of the point is in the arrival notice (text message or email). Find its opening hours and directions by searching for it on Relais autour de moi, and bring your collection code and an ID such as a passport.
Can I track a parcel coming from abroad?
Yes: once in France, international parcels are usually handed to La Poste (Colissimo) or another carrier, and the same tracking number often keeps working. Enter it above to find the right carrier.
More questions? See the help page on tracking numbers.