Do not tap the link. Open the carrier's website or app yourself and enter your tracking number: if the tracking shows no problem, the message is suspicious. Forward the text to 33700, a free service. If you gave your card details, have your card blocked by your bank straight away (cybermalveillance.gouv.fr).
How to spot a fake delivery message
The message poses as a carrier and leads to a fake website that asks for your identity, your contact details and above all your bank card (cybermalveillance.gouv.fr). Four signs should alert you:
- The message is unexpected, urgent, or threatens not to deliver the parcel.
- It asks you to pay a fee to receive a parcel.
- The text comes from a French mobile number starting with 06 or 07.
- The official tracking shows no problem with the parcel.
The most common excuses
| What the message says | What they want you to do | Source |
|---|---|---|
| Your parcel is too large | Click and pay on a fake site | Cybermalveillance.gouv.fr: phishing around parcel deliverychecked on 30 October 2026 |
| You were out, delivery must be rescheduled | Choose a slot on a fake site | Cybermalveillance.gouv.fr: phishing around parcel deliverychecked on 30 October 2026 |
| Choose your pickup point | Enter your details on a fake site | Cybermalveillance.gouv.fr: phishing around parcel deliverychecked on 30 October 2026 |
| Postage, VAT or customs duties to pay | Give your bank card details | Cybermalveillance.gouv.fr: phishing around parcel deliverychecked on 30 October 2026 |
| Call this number about your parcel | Call a premium-rate number | La Poste: protecting yourself against delivery scamschecked on 30 October 2026 |
| A courier asks for the code you received by text | Give a code that approves a purchase on your phone line | Cybermalveillance.gouv.fr: phishing around parcel deliverychecked on 30 October 2026 |
| Paper delivery notice with a QR code | Scan a code that leads to a fake site | La Poste: protecting yourself against delivery scamschecked on 30 October 2026 |
Can a carrier ask you to pay by text?
La Poste says it never sends a payment request linked to a delivery by message. It adds one exception: it may contact you in certain cases, such as customs duties or insufficient postage. If in doubt, check the status of the item on its official website (La Poste).
Cybermalveillance.gouv.fr also reports that Mondial Relay never asks for additional fees, and that Chronopost asks for neither an identity document nor delivery fees for deliveries in France (cybermalveillance.gouv.fr).
Check without clicking
- Do not touch the link or the attachment, and do not reply.
- Find the tracking number in your order, not in the suspicious message.
- Enter it on our tracking page, which opens the official tracking, or type the carrier's address yourself.
- If in doubt, contact the carrier through its official website.
Report the message
| What you received | Where to report it | Source |
|---|---|---|
| Text message | 33700, a free service, by text or on 33700.fr | Cybermalveillance.gouv.fr: phishing by text messagechecked on 30 October 2026 |
| Signal Spam. Fake message in La Poste's name: phishing@laposte.fr | La Poste: protecting yourself against delivery scamschecked on 30 October 2026 | |
| Fake website | Phishing Initiative | Cybermalveillance.gouv.fr: phishing around parcel deliverychecked on 30 October 2026 |
Also report the impersonation to the carrier concerned, then mark the message as spam and block the sender.
You clicked or paid: what to do
You only clicked
- Look at the website address: it may differ from the real one by a single character. If in doubt, enter nothing and close the page.
- If you entered a password, change it, and change it everywhere you used the same one.
- Keep the message as evidence.
- If you installed an app, see the advice on malicious texts, in French.
You gave your card details or saw a payment
- Have your card blocked immediately by your bank.
- Keep the evidence: message, number, screenshots, website address.
- Report fraudulent payments on the Perceval platform. This report does not replace a police complaint (cybermalveillance.gouv.fr).
- File a complaint at a police or gendarmerie station, or in writing to the public prosecutor. France Victimes gives free support on 116 006.
- Ask your bank for a refund. It may require the complaint or the Perceval receipt.
- For advice: Info Escroqueries, 0 805 805 817, free call, Monday to Friday, 9am to 6:30pm.
What if your parcel really has a problem?
Real delays happen too. Always start from the official tracking, then read what to do if the parcel cannot be found or if the pickup point is closed. For the collection code, see collecting a parcel from a pickup point.
You ordered from a real seller and the parcel does not arrive? Settle the dispute with the seller. SignalConso, a free public service, lets you report a problem with a company.
Frequently asked questions
Do I have to pay to receive a parcel at a pickup point?
A message demanding a fee to receive a parcel is suspicious. La Poste says it never sends this kind of request by message, except in particular cases such as customs duties, which you should check on its website (La Poste).
I got a parcel text but I am not expecting anything. What should I do?
Do not click, forward the message to 33700 and delete it. An unexpected message is one of the warning signs.
Is 33700 free?
Yes, it is a free service. It gets the sender blocked (cybermalveillance.gouv.fr).
A courier asks me for a code I received by text. Is that normal?
Be careful. Cybermalveillance.gouv.fr describes a fake courier who phones to obtain a code received by text, with purchases then billed to your phone line (source). Do not give it over the phone, and check the tracking yourself.
Does Relais autour de moi send delivery texts?
No. We do not deliver any parcels and we are not the carriers' customer service.
Sources
Official pages checked for this guide (in French). Carriers' terms can change: the notice saying your parcel is ready (text message, email, app) always prevails.
- Cybermalveillance.gouv.fr: phishing around parcel delivery, checked on 30 October 2026: page updated on 26/08/2026: excuses, signs, what to do, remedies, phone numbers, carriers' position
- Cybermalveillance.gouv.fr: phishing fact sheet, checked on 30 October 2026: what to do if you received a message, clicked, or gave your bank details
- Cybermalveillance.gouv.fr: phishing by text message, checked on 30 October 2026: 33700: forward the text or use the platform, free, page updated on 21/02/2025
- La Poste: protecting yourself against delivery scams, checked on 30 October 2026: no payment request by message, exceptions, phishing@laposte.fr, undated page
- SignalConso (DGCCRF): scams and fraud, checked on 30 October 2026: public reporting service, cited for a problem with a company
Written by the Relais autour de moi team, an independent site not affiliated with any carrier. All our guides: the parcel pickup point guide.
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