Returning a parcel via a pickup point in France: the steps for each shop

The 4 steps of a return via a pickup point

1. Request the return in your customer account. At Amazon: "Your Orders" (Vos commandes), then "Return or replace items" (Retourner ou remplacer des articles).
2. Choose the return method and the drop-off point. The seller may offer several methods.
3. Prepare the parcel: printed label, barcode or QR code, and packaging, unless packing on site is offered. At Amazon, one label is for one box only (Amazon).
4. Drop the parcel off at a point that accepts returns, during its opening hours, then keep the proof of drop-off.

To return a parcel via a pickup point without wasting time, check the point before you go: find a pickup point that accepts returns near you. For how it works in general, see how a pickup point works.

Where to drop off your return: the table

Returning an Amazon parcel via a pickup point

Where to drop off an Amazon return

According to Amazon's guidelines for returns from France:

• Post office: with the printed label or the barcode, which can be printed at a kiosk.
• Participating Mondial Relay drop-off point: you show the QR code and the staff member prints the label. If it says "Emballage et impression sur place" (packing and printing on site), they also pack it.
• Amazon return kiosk in some Monoprix stores: only the one chosen when you requested the return.

Find a Mondial Relay point.

No returns at an Amazon Locker

No packaging or printer

The "packing and label printing" option is available at nearly 1,500 participating post offices, with a QR code (La Poste). It depends on the item and the area: Amazon's return process tells you whether it is offered. For drop-off without packaging at a Pickup shop, see the terms of Amazon. See also dropping off a parcel with a QR code, without a printer.

Free or paid Amazon returns

Depending on the item, the return is free or paid. Any charges are shown before you order and deducted from the refund, except for a faulty product or a late delivery. For eligible products, you can return up to the 30th day (Amazon returns policy). For a third-party seller, their own procedure applies.

Heavy or bulky items

Above 23 kg or 175 cm, the item is collected from your home, not at a pickup point (Amazon).

Sending back a Vinted parcel

All the rules in this section come from Vinted's help.

• Between private individuals, there is no return for a simple change of mind, unless the seller agrees. With a Pro seller, you have 14 days to withdraw from the purchase.
• Item not as described: tap "J'ai un problème" (I have a problem) within 2 days of the delivery notification.
• After the return request, you have 5 working days to send the parcel. Otherwise, the request is closed and the seller is paid.
• "Retourner la commande" (return the order) offers a shipping method integrated into Vinted (return label or code), or a tracked shipment you arrange yourself: in that case, send the seller the tracking number, a photo of the parcel and a photo of the label. This choice cannot be changed afterwards.
• Return costs are paid by the buyer, unless agreed otherwise.
• The refund arrives after the seller confirms, or 2 days after the return is received.

For the drop-off itself, see how to drop off a Vinted parcel and Vinted Go points.

Zalando and other online shops

The principle is the same everywhere: the shop sets the carrier and the return format, label or QR code. French law gives you at least 14 days to withdraw from an online purchase from a business, then 14 days to send the item back (service-public.gouv.fr, the French government's official information site).

Zalando returns via a pickup point: for the deadline, carriers and drop-off points, see the terms of Zalando. For other shops, read their official help page on returns. You will find the procedure in:

• the order confirmation email;
• the "returns" section of your customer account or the help pages;
• the returns information on the product page.

Pickup point, post office or locker: where to drop off?

Only a point of the carrier shown on the label will take your parcel. Not all points accept drop-offs: some only handle collections. Some lockers also refuse large parcels.

1. On the map around you, tick the carrier on the label.
2. Open the point's page: it shows drop-off, collection and returns when the information is known.
3. Check today's opening hours before you go.

See also pickup point or parcel locker and the maximum size and weight accepted at pickup points.

Parcel lockers in the largest cities:

• Parcel lockers in Paris
• Parcel lockers in Marseille
• Parcel lockers in Lyon
• Parcel lockers in Toulouse
• Parcel lockers in Nice
• Parcel lockers in Nantes
• Parcel lockers in Montpellier
• Parcel lockers in Strasbourg
• Parcel lockers in Bordeaux
• Parcel lockers in Lille
• All towns

Proof of drop-off: keep it until you are refunded

The seller may delay the refund until they get the item back or until you provide proof that it was sent (service-public.gouv.fr). Amazon applies the same rule (Amazon). Your proof of drop-off therefore matters.

• the receipt or the acceptance email;
• the return tracking number;
• a photo of the labelled parcel;
• a photo of the item before packing.

The form of the receipt depends on the network: see the terms of Mondial Relay and Pickup. If the pickup point gives you nothing, photograph the parcel you handed over and check the parcel tracking that evening.

When will you be refunded?

Return lost, or seller says they have not received it: see return lost or not received by the seller.

Common mistakes

• Dropping the parcel off at a point of a different network from the one on the label.
• Dropping an Amazon return off at an Amazon Locker.
• Putting several items with different labels in the same box.
• Leaving the old label on a reused box.
• Missing the 5 working days for a Vinted return.
• Throwing away the proof of drop-off before the refund.

Find a point that accepts returns

Find a pickup point that accepts returns near you, filtered by carrier, with today's opening hours. To understand how a pickup point works, go back to the pickup point guide.